This Client Services Agreement (the “Agreement”) governs services purchased from VoiceCraft Media, a Wyoming single-member LLC with a registered address at 30 N Gould St Ste R, Sheridan, WY 82801 (“VoiceCraft,” “we,” or “us”), by the client identified in the applicable Order Form (“Client,” “you,” or “your”), for the services described in one or more Order Forms, Statements of Work, or course enrollment forms that reference this Agreement (each, an “Order Form”). This Agreement governs every engagement between VoiceCraft and Client unless a signed Order Form expressly states otherwise. Client retains final decision-making authority over any Work published under Client's name, subject to Section 4 (AI-Assisted Content & Disclosure) below.

Acceptance of This Agreement. This Agreement is published at https://voicecraftmedia.com/terms and linked from VoiceCraft's checkout flow and website footer. Client becomes bound to this Agreement in one of two ways, depending on how Client engages VoiceCraft: (a) for self-checkout digital products including the Content Catalyst Accelerator and Still You by checking the “I agree to the Terms of Service” box at checkout and completing payment, which incorporates this Agreement and the applicable Order Form below; or (b) for custom engagements including multi-month programs and other bespoke Statements of Work by signing a separate Order Form or Statement of Work that references and incorporates this Agreement. No separate signature on this document itself is required for either path.

1. SERVICES

VoiceCraft provides AI-assisted content strategy, brand clarity and positioning work, podcasting production and content systems, and educational programs including but not limited to the Content Catalyst Accelerator and related courses as further described in the applicable Order Form.

1.1 Scope. VoiceCraft will perform the services described in the applicable Order Form (the “Work”) in accordance with any timelines mutually agreed upon in that Order Form.

1.2 Client Materials. Client will provide accurate information, assets, access, and reasonably requested materials needed for VoiceCraft to perform the Work, and confirms it holds the rights necessary to provide them.

1.3 Revisions. VoiceCraft will revise or edit deliverables per the revision process described in the applicable Order Form, and per standard professional practice where no process is specified.

1.4 Tools & Recommendations. VoiceCraft may recommend third-party tools, platforms, or services to support Client's goals. VoiceCraft may or may not be compensated by the provider of a recommended tool, and will disclose any material compensation arrangement upon request.

2. FEES & PAYMENT

2.1 Fees. Client agrees to pay the fees set out in the applicable Order Form (“Fees”). Fees are due as specified in that Order Form whether a one-time payment, installment plan, or recurring subscription/retainer.

2.2 Recurring Fees. Where an Order Form establishes a recurring subscription or retainer, Fees will be billed on the schedule stated in that Order Form and will auto-renew until cancelled in writing, consistent with the notice period stated in that Order Form. VoiceCraft will provide at least 30 days' notice of any rate change.

2.3 Taxes. Fees are exclusive of applicable federal, state, local, and international taxes. Client is responsible for any taxes associated with its purchase, other than taxes on VoiceCraft's net income.

2.4 Late Payment & Chargebacks. Client agrees to contact VoiceCraft to resolve any billing question before initiating a chargeback with a card issuer. An unresolved chargeback is a material breach of this Agreement, and Client agrees to reimburse VoiceCraft's reasonable costs (including a $25 processing charge) in addition to the disputed amount. VoiceCraft may suspend access to deliverables or ongoing services until payment is current.

2.5 Cancellations & Refunds. Refund and cancellation terms are set out in the applicable Order Form. Except as stated in an Order Form, Fees are non-refundable once Work has begun or access has been granted. Where an Order Form offers a specific performance-based guarantee including the Content Catalyst Accelerator's Content Catalyst 14-Day Guarantee or the Still You book's 30-Day Implementation Guarantee that guarantee's stated conditions, window, and remedy govern in place of this default. 

2.6 Installment & Split-Payment Plans. Where an Order Form offers a deposit-plus-balance or other installment structure, the deposit is due at engagement and is non-refundable once Work has begun, consistent with Section 2.5. If a scheduled installment payment fails and is not cured within the retry period stated in the Order Form, VoiceCraft may (a) suspend delivery of the Work until payment is current, consistent with Section 2.4, and/or (b) declare the full remaining balance immediately due and payable. Continued non-payment beyond fifteen (15) days after the missed installment date constitutes a material breach under Section 9.2. 

3. OWNERSHIP, INTELLECTUAL PROPERTY & CREDITS

3.1 Client Materials. Client retains all ownership rights in materials it provides to VoiceCraft.

3.2 Custom Deliverables. For Work created specifically for Client under a Statement of Work (e.g., custom strategy documents, branded content, or podcast production), Client owns the final delivered Work upon full payment of all Fees due for that Work. This does not include VoiceCraft's pre-existing tools, frameworks, templates, or methodologies (“VoiceCraft IP”), which remain VoiceCraft's property. VoiceCraft grants Client a non-exclusive, royalty-free license to use any VoiceCraft IP incorporated into a delivered Work solely as part of that Work.

3.3 Courses & Programs. Course curricula, videos, worksheets, templates, prompt libraries, and related materials (including the Content Catalyst Accelerator and its bonuses) remain the sole property of VoiceCraft. Enrollees receive a limited, non-exclusive, non-transferable license to use these materials for their own personal or internal business purposes. Reselling, redistributing, publicly republishing, or repackaging course materials as Client's own product is prohibited without VoiceCraft's prior written consent.

3.4 Name, Likeness & Portfolio Use. VoiceCraft may reference Client's name, brand, and general nature of the engagement (including testimonials Client provides) in VoiceCraft's portfolio, website, and marketing materials, unless Client opts out in writing.

4. AI-ASSISTED CONTENT & DISCLOSURE

VoiceCraft uses AI tools to accelerate and enhance content production. This section reflects VoiceCraft's operating philosophy AI amplifies, it never replaces and allocates responsibility for the disclosure requirements that apply to AI-generated and AI-assisted content in various jurisdictions, including the EU Artificial Intelligence Act (Regulation (EU) 2024/1689, “EU AI Act”).

4.1 Human Review. Substantive text deliverables are reviewed by a human editor with editorial responsibility before delivery or publication. Upon Client's request, VoiceCraft will provide reasonable documentation of this review (reviewer name and date) to support Client's own compliance obligations, including the human-review exemption available under Article 50 of the EU AI Act for text on matters of public interest.

4.2 Synthetic Visual & Audio Content. Some deliverables may include AI-generated or AI-manipulated images, audio, or video including voice clones, avatars, or synthetic photography (“Synthetic Content”). VoiceCraft will identify any Synthetic Content included in a deliverable at the time of delivery and, upon request, will provide suggested disclosure language for Client's use.

4.3 Client's Disclosure Responsibility. Client is solely responsible for deciding whether, how, and where to publish or distribute any deliverable, and for complying with all disclosure, labeling, and transparency laws applicable in the jurisdictions where the deliverable is published or made available including the EU AI Act particularly where content may reach audiences in the European Union. VoiceCraft will provide disclosure language upon reasonable request but does not guarantee the legal sufficiency of Client's ultimate published disclosures.

4.4 Not Legal Advice. Nothing in this Agreement, and no documentation or disclosure language VoiceCraft provides, constitutes legal advice. Client is encouraged to consult independent legal counsel regarding its specific compliance obligations, particularly before publishing content to international or EU audiences.

4.5 International Distribution. If Client distributes or authorizes distribution of any deliverable outside the United States, Client is responsible for compliance with all applicable local, national, and regional laws, including the EU AI Act, the General Data Protection Regulation (GDPR), and equivalent frameworks.

5. INDEPENDENT CONTRACTOR

VoiceCraft performs services as an independent contractor and is not Client's employee, partner, joint venturer, or agent, and nothing in this Agreement creates such a relationship. VoiceCraft is responsible for its own taxes, insurance, and business expenses in connection with performing the Work.

6. WARRANTIES & INDEMNIFICATION

6.1 Client Warranties

Client represents and warrants that:

Materials Client provides are accurate and, where original, are Client's own work;

Client holds or has cleared all rights necessary for VoiceCraft to use the materials Client provides, including any music, footage, likenesses, or third-party content; Materials Client provides do not infringe any third party's intellectual property, privacy, or publicity rights, and are not defamatory; and Client has the authority to enter into this Agreement.

6.2 VoiceCraft Warranties VoiceCraft warrants that it will perform the Work in a professional manner consistent with generally accepted industry standards.

6.3 Indemnification

Each party will indemnify, defend, and hold harmless the other party from third-party claims, damages, liabilities, and reasonable attorneys' fees arising from the indemnifying party's breach of its representations, warranties, or obligations under this Agreement. The parties will cooperate in good faith to defend against any such claim.

6.4 Coaching Disclaimer

Where VoiceCraft's services include coaching, consulting, group programs, or strategic planning sessions including but not limited to Business Coaching, Strategic Planning, and Marketing & Strategy engagements the following applies:

Not Therapy or Medical Advice. VoiceCraft's coaching and consulting services are educational and strategic in nature and are not a substitute for therapy, counseling, medical care, or psychological treatment. If Client is experiencing a mental health concern, VoiceCraft encourages Client to seek support from a licensed mental health professional.

Not Financial or Legal Advice. VoiceCraft's services are not financial, investment, tax, or legal advice. Client should consult a qualified financial advisor, accountant, or attorney before making business or financial decisions.

No Guaranteed Results. VoiceCraft has built its programs to work, and stands behind them with the guarantees described in Section 2.5. Beyond those specific guarantees, results from coaching, consulting, and strategic planning depend on Client's own effort, implementation, market conditions, and other factors outside VoiceCraft's control. VoiceCraft does not guarantee any specific business outcome, revenue result, or level of success.

No Fiduciary or Employment Relationship. Nothing in this Agreement creates a fiduciary, employer-employee, or licensed professional-client relationship between VoiceCraft and Client. Client remains solely responsible for evaluating and acting on any strategy, recommendation, or guidance provided.

7. CONFIDENTIALITY

Each party agrees to protect the other's non-public business, financial, and strategic information shared in connection with this Agreement using at least the same degree of care it uses to protect its own confidential information, and not to disclose it to third parties except as needed to perform this Agreement or as required by law.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, neither party's total liability arising out of this Agreement will exceed the total Fees paid by Client to VoiceCraft under the applicable Order Form in the twelve (12) months preceding the claim. Neither party will be liable for indirect, incidental, special, or consequential damages, including lost profits or lost data, even if advised of the possibility of such damages. This limitation does not apply to a party's indemnification obligations under Section 6.3, breaches of Section 7 (Confidentiality), or a party's gross negligence or willful misconduct.

9. TERM & TERMINATION

9.1 Term. This Agreement remains in effect for as long as an active Order Form references it, and continues to govern any surviving obligations after an Order Form ends.

9.2 Termination for Breach. Either party may terminate an Order Form if the other party materially breaches this Agreement and fails to cure that breach within fifteen (15) days of written notice.

9.3 Effect of Termination. Upon termination, Client remains responsible for Fees owed for Work performed through the termination date, and Sections 3, 4, 6, 7, 8, and 10 survive termination.

10. GENERAL PROVISIONS

10.1 Entire Agreement. This Agreement, together with all Order Forms, is the entire understanding between the parties regarding its subject matter and supersedes all prior discussions or writings. It may be amended only in a writing signed by both parties.

10.2 Governing Law. This Agreement is governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles.

10.3 Dispute Resolution. The parties will first attempt to resolve any dispute informally. Unresolved disputes will be settled by binding arbitration under the Commercial Rules of the American Arbitration Association, conducted in [CITY, WYOMING CONFIRM VENUE], with judgment on the award enforceable in any court of competent jurisdiction. The prevailing party is entitled to recover its reasonable arbitration costs and attorneys' fees.

10.4 Force Majeure. Neither party is in breach of this Agreement to the extent its performance is delayed or prevented by causes beyond its reasonable control. If such an event continues for more than fifteen (15) days, either party may terminate the affected Order Form on written notice.

10.5 No Waiver; Severability. A party's failure to enforce a provision is not a waiver of that or any other provision. If any provision of this Agreement is held unenforceable, the remaining provisions remain in full effect.

10.6 Assignment. Neither party may assign this Agreement without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

10.7 Data & Security. VoiceCraft uses commercially reasonable technical and organizational measures to protect Client data in its custody. VoiceCraft cannot guarantee that unauthorized third parties will never defeat those measures, and Client acknowledges the inherent risks of internet-based data transmission and storage.